Wilson Vukelich LLP ("WV" or the "firm") is committed to protecting the privacy rights of its clients and employees, as well as others with whom the firm deals. This commitment extends beyond our professional obligations and our compliance requirements in respect of the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA"), the latter of which will be required of us as of January 1, 2004. The relationships between a law firm and its various stakeholders are based on trust. WV understands the importance of this trust and how it is embodied in the ways in which we protect sensitive personal information that we receive in the course of carrying on our business.
As of January 1, 2004, PIPEDA will give every individual rights with respect to the privacy of the personal information disclosed by such individuals to private sector entities (such as law firms), where "personal information" is defined in PIPEDA as information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. In other words, PIPEDA protects all information about an individual that could be used to identify him/her, other than "business card" information about that individual.
Any questions about WV's handling of personal information should be directed to our privacy compliance officer.
WV collects personal information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, WV collects personal information directly from the individual, but it may obtain personal information from other sources, such as insurance companies or other financial institutions, a real estate agent, a government agency or registry, the individual's accountant or the individual's employer in the event WV acts for the individual. In addition, WV, in order to make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money laundering, may request personal information from the files of consumer reporting agencies. WV seeks written consent where possible (it will also accept oral consent) for all personal information it collects, uses and discloses, either prior to or at the time of collection.
WV does not use an individual's Social Insurance Number as a means of identifying or organizing the information held by the firm in respect of such individual.
WV will only disclose personal information in limited circumstances, including the following:
WV retains personal information at its premises only as long as is necessary to provide the client with legal services, and such information is moved to a secure offsite location for storage indefinitely in order to ensure compliance with legal reporting and retention requirements. Any personal information that WV retains is kept in such a manner as to ensure its security and confidentiality at all times.
WV respects the privacy of its clients and employees and will protect that privacy as vigorously as possible. WV stores personal information in electronic and physical files that are secure and to which access is restricted. Other measures include, without limitation, physical premises that are monitored by security 24 hours a day, 7 days a week, password-protected computers and the use of technology safeguards, such as firewalls, encryption and intrusion detection, to prevent hacking or unauthorized computer access. Unfortunately, no data transmission over the Internet or by electronic mail can be guaranteed to be 100% secure. As a result, WV cannot ensure or warrant the security of any information transmitted to us electronically.
WV makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the purposes of providing legal services to clients. WV will update any changes to personal information when received from clients or employees. If WV holds personal information about a client which can be established by the client to be inaccurate, incomplete or not up-to-date, WV will take reasonable steps to correct it.
At the written request of an individual to WV's privacy compliance officer, he or she may view or edit their personal information as collected by WV. WV will inform such individual of what personal information WV has about them, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. The right of access to personal information is not absolute, and access may be denied in one or more of the following circumstances:
If access to personal information is denied, WV shall explain the reason(s) behind such refusal to the client or employee, as applicable.
Wherever it is legal and practicable to do so, WV may be able to deal with general inquiries without disclosing personal information. The Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada) requires WV to confirm the identity of all new clients and may require disclosure of information in respect of certain large cash transactions.
To make a request, please send a letter, email or facsimile addressed to the WV privacy compliance officer at the address indicated above with the name and contact details of the individual requesting disclosure, as well as the nature of the request. WV will reply to the request by no later than thirty (30) days after receipt of the request, or if WV is not able to respond within this time period, the firm will send a notice of extension. If WV is not able to disclose all the personal information relating to the individual, WV will give such individual a reason for the inability to do so, unless prohibited by law.
Summary information is available on request, subject to the foregoing limits, but more detailed requests requiring archive or other retrieval costs may be subject to WV's normal professional and disbursement fees.
For more information contact us at email@example.com
Wilson Vukelich LLP and TCBL Services Inc. (hereinafter collectively referred to as "WV") is committed to maintaining an accessible environment for persons with disabilities in the delivery of its goods and services.
This is an Accessible Customer Service Plan, established in accordance with the Customer Service Standard adopted under the Accessibility for Ontarians with Disabilities Act, 2005.
WV will provide a copy of this Plan upon request and will provide it in a format so reasonably requested.
This Plan deals with:
Documents produced further to this Plan and so required by the Customer Service Standard are available upon request and are provided it in a format so reasonably requested.
WV is dedicated to ensuring that all reasonable efforts are made to:
(i) provide services in a manner that respects the dignity and independence of persons with disabilities;
(ii) provide services in a manner that is integrated, unless an alternate measure is necessary to enable a person with disabilities to obtain WV's services; and
(iii) give persons with disabilities an opportunity equal to that given to others to obtain WV's services.
This policy applies to WV services that are provided externally to the public or third parties.
The policy applies to all lawyers, paralegals and staff with WV. The policy also applies to all agents, volunteers, clients, and visitors of/to WV.
When communicating with persons with a disability, WV will make all reasonable efforts to take into account the person's disability.
WV's employees who communicate with members of the public will be trained on how to interact and communicate with people with various types of disabilities. Further to this, the employees will be trained on how to develop a communication plan in recognition of the persons' disabilities. For example, WV and the person may agree to deal with complex matters in writing and in plain language.
WV recognizes that persons with disabilities may require the use of personal assistive devices to obtain, use or benefit from WV's services. Personal assistive devices are usually devices that people bring with them, such as a walker or a personal oxygen tank. Some personal assistive devices, such as a magnifying glass, are readily available for WV to provide to its clients.
Persons with disabilities are permitted to obtain, use or benefit from WV's services through the use of their own assistive devices (except where use of such a device would pose a danger to others or would result in WV's being in violation of a municipal, provincial or federal law or regulation).
Where requested, WV will provide the person with a disability with any personal assistive device which WV has available to offer.
In the event that a person with a disability is hindered from accessing any services offered by WV despite his/her assistive device, WV will strive to accommodate the person by attempting to deliver the same services in another way.
WV's employees who interact with members of the public will be trained to ensure that they are familiar with various assistive devices that may be used by people with disabilities while accessing WV's services.
WV recognizes that persons with disabilities may require the use of a service animal to obtain, use or benefit from WV's services. Examples of service animals are dogs used by persons who are blind and hearing alert animals for those who are Deaf, deafened or hard of hearing.
WV welcomes persons with disabilities and their service animals. Services animals are allowed in the areas of WV's premises that are open to the public and third parties. Service animals are not permitted where prohibited by a statute or regulation or where, by operation of a statute or regulation, the service animal should not be permitted onto the premises or that area of the premise. For example, service animals may be prohibited from going into WV's kitchen.
If a service animal is excluded from WV's premises or part of WV's premises, WV will suggest appropriate alternatives and provide accommodation in order to assist that person in obtaining WV's services.
WV's employees who interact with members of the public will be trained on how to interact with customers who are accompanied by service animals.
WV recognizes that persons with disabilities may require the use of a support person to obtain, use or benefit from WV's services. A support person is an individual who accompanies the person with a disability to help with communication, mobility, personal care or medical needs or with access to services. A support person may be a paid professional, a volunteer, a family member, a friend, a case worker, or a social worker.
WV welcomes persons with disabilities and their support persons. Support persons are allowed to accompany the person with a disability on WV's premises.
Upon consent of the client, the client's support person may be present while confidential information is being exchanged, for example at a lawyer-client meeting.
WV's employees who interact with members of the public will be trained on how to interact with customers who are accompanied by a support person.
When representing clients with a disability, WV shall adhere to the Ontario Human Rights Code.
Further, when representing clients with a disability, lawyers and paralegals with WV shall follow the Law Society of Upper Canada's Rules of Professional Conduct, including the Rules with respect to serving clients with disabilities (Rules 1.03(1)(b), 2.02(6) and 5.04).
WV's presumption is that an adult client is capable of instructing counsel. This presumption is not rebutted by the mere fact that a client is a person with disability.
Where WV has concerns about a client or a prospective client's capacity to instruct counsel, WV may need to take steps to, such as:
Unfortunately, in some cases WV may be required to withdraw their services where a client lacks the capacity to instruct counsel.
WV recognizes that finding a client incapable of providing instruction to counsel is a serious matter and impacts upon a client's access to justice. In the event that WV finds that a client no longer has the necessary legal capacity, WV shall make all efforts to ensure that the client's interests are not abandoned.
WV is committed to providing accessible invoices. Upon request, WV's invoices can be provided in reasonable alternative formats.
WV acknowledges that persons with disabilities may only access and attend at its premises by using certain services and facilities (e.g. the elevator).
WV will provide notice when there is a temporary disruption in those services or facilities that persons with disabilities may rely on. This notice will include information about the reason for the disruption, its anticipated duration, and, if applicable, a description of alternative facilities or services that may be available. Notice of service disruptions will be provided as soon as reasonably practicable after WV is made aware of the disruption or the scheduled disruption.
The notice of a disruption may be provided by way of postings in conspicuous places at the office, in other facilities of the building (i.e. the lobby), on WV's website or by any other means that will reasonably ensure that the notice reaches those persons potentially affected by the temporary disruption in a manner that is accessible to them.
WV will ensure that all persons (including employees and contractors) who deal with members of the public or other third parties on behalf of WV will be provided:
WV will keep records of the training provided, including the dates on which training was received and the names of participants.
WV welcomes any feedback regarding the methods it uses to provide services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by email to the Office Manager, Cathy Whittaker, firstname.lastname@example.org
Complaints may be made in writing to the Office Manager, Cathy Whittaker. The Complaint will be reviewed and a response to the Complaint, including any suggested resolution, will be provided.